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School Music Sales Specialist - Hybrid Work Model

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Job ID: 9518
Job Type: Full-time
Location: Frederick, MD
Date Posted: Oct 15, 2022

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Job Description


At Music & Arts, we are passionate about music education, and committed to supporting the educators teaching the next generation of musicians. Through our advocacy program, Be Part of the Music, we provide free resources to educators to help get and keep more students involved in music. From day one, you will be directly contributing to our mission through your focus: supporting music educators.

We're now hiring School Music Sales Specialists with backgrounds in Band & Orchestra and/or Music Education to support our Woodwind & Brasswind brand, as we continue to grow our School Services team nationwide. This primarily "work from home" position spends much of the time responding to and connecting with music educators, providing world-class sales support and customer service.

You will be responsible for managing most facets of the customer experience through all contact channels including chat, email, and inbound & outbound phone calls. You are front and center to the success of our business and provide our educators with the best buying experience possible ensuring repeat patronage.

Get started with one of the nation's largest companies in our industry and help us support educators at every level to get and keep more students involved in music. Apply now!

Essential Functions:

  • Communicate with potential new and existing Customers by handling any inbound communication (phone, email, chat, etc.) within defined service levels
  • Provide competitive pricing using defined guidelines leveraging promotional and consultative selling techniques
  • Execute all facets of institutional customer accounts including but not limited to sales, service, quoting, purchase order processing, and tax requirements
  • Execute all operational processes in support of each sale and partner with internal departments on payment or account/order status
  • Achieve performance expectations including but not limited to call handling metrics, adherence, and quality standards to drive customer experience and productivity goals
  • Operational administrative tasks may be assigned as needed; additional duties as assigned
  • Other duties as assigned

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

To join our band, you'll need the following experience:

  • Intermediate knowledge of Band and Orchestral instruments
  • Bachelor's degree in Music or Music Education or 1-year relevant work experience
  • Proficiency with MS Office (Outlook, Excel, Word)
  • Must be able to work a flexible schedule including evenings
  • Must be able to read, write, speak, and comprehend English
  • Must be in a commutable distance to M&A Corporate located in the state of MD, PA, VA, WV, or DC


  • Bilingual; the ability to understand and to make oneself understood to all Spanish speaking individuals
  • Previous experience with Salesforce or similar systems

Love this gig and want to apply?

Send your resume and cover letter today along with salary expectations!

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1818-735-8800 ext. 2862 or by sending an email to [email protected]

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